Ayhan Polat.

Computer Sciences @ Kahramanmaras University

Kahramanmaras, Turkiye • 2008

Senior IT Consultant | Network & Systems Engineer @ ElbiNet

Austin, TX • April 2025 - Present

• ▹Lead strategic IT consulting engagements for mid-size businesses, delivering cloud migrations (Microsoft 365, AWS, Azure), infrastructure optimization, and cost reduction initiatives achieving 20-40% savings.
• ▹Architect and implement comprehensive cybersecurity solutions including endpoint protection, network security, encryption, and compliance frameworks (HIPAA, PCI-DSS), reducing security incidents by 70%.
• ▹Design and deploy modern network infrastructure using Software Defined Networking (SDN), SD-WAN, and Wi-Fi 6 technologies, enabling secure hybrid work environments and improving network performance by 40%.
• ▹Implement Infrastructure as Code (IaC) using Terraform and Ansible, automate cloud provisioning, and manage Linux/Windows server environments, reducing deployment time by 50% and configuration errors by 80%.
• ▹Develop disaster recovery and business continuity strategies, implement backup solutions (Veeam, Acronis), and conduct cyber forensics investigations, ensuring 99.9% uptime and rapid incident response.
• ▹Provide fractional CTO services including IT strategy, vendor management, and technology roadmaps, helping businesses optimize IT investments and scale operations efficiently.

Service Coordinator @ Agora Refreshments

Austin, TX • February 2025 - Present

• ▹Established and manage service department operations for new branch, overseeing equipment installations, troubleshooting, and repairs for coffee brewers and micro-market kiosks.
• ▹Optimize service routes and inventory management, coordinate field service operations, and ensure minimal equipment downtime through proactive maintenance scheduling.
• ▹Develop streamlined processes and documentation, manage customer communications, and maintain strong relationships through responsive technical support and problem resolution.

Field Service Specialist @ Compass Group (Canteen)

Austin, TX • November 2023 - February 2025

• ▹Lead installation and maintenance of vending systems including coffee machines, micro markets, kiosk computers, and Wi-Fi infrastructure deployments, ensuring 99% uptime through proactive maintenance.
• ▹Optimize service routes and inventory management, resulting in 30% reduction in response time and improved customer satisfaction.
• ▹Implement preventative maintenance procedures and safety protocols, extending equipment lifespan and maintaining compliance standards.
• ▹Provide technical support both remotely and on-site, maintaining high first-call resolution rate.

IT Administrator @ Ceren Ithalat ve Dagitim A.S.

Istanbul, Turkiye • January 2015 - November 2023

• ▹Managed enterprise IT infrastructure for 200+ users, orchestrating cloud migrations to AWS and Azure that reduced costs by 30% and improved system scalability and availability.
• ▹Architected and maintained critical infrastructure including Active Directory, Exchange Server, Microsoft 365, virtualization platforms (VMware, Hyper-V), and Linux servers (Ubuntu, CentOS), ensuring 99.9% uptime.
• ▹Designed and deployed secure network infrastructure with SD-WAN, VLAN segmentation, site-to-site VPNs, firewall configuration, and wireless solutions, improving network performance and security posture.
• ▹Implemented comprehensive security framework including endpoint protection, encryption, PKI infrastructure, cyber forensics capabilities, and automated patch management, reducing security incidents by 30%.
• ▹Led disaster recovery planning and execution, implemented backup solutions and failover systems, reducing recovery time by 25% and ensuring business continuity.
• ▹Managed enterprise service desk operations handling 1000+ monthly tickets with 95% SLA compliance, while providing cross-platform support for Windows, Linux, and macOS environments.
• ▹Automated infrastructure deployment using Infrastructure as Code (IaC) with Terraform and Ansible, streamlined mobile device management, and optimized IT processes reducing operational overhead by 40%.

Computer Teacher @ Turkish Employment Agency (ISKUR)

Istanbul, Turkiye • June 2013 - January 2015

• ▹Developed and delivered comprehensive IT training programs, achieving 90% student satisfaction rate.
• ▹Created innovative teaching methods combining theoretical knowledge with practical applications.
• ▹Maintained detailed progress reports and adapted teaching methods to individual learning styles.

Startup Founder @ Elbistan Bilisim

Istanbul, Turkiye • October 2009 - June 2013

• ▹Founded and managed IT services company delivering infrastructure solutions including networks, servers, and security systems for local businesses and educational institutions.
• ▹Developed automation scripts and protocols improving operational efficiency by 35%, maintained 95% client retention through excellent service delivery and technical support.

IT Specialist @ SEAS Organization LTD

Istanbul, Turkiye • January 2008 - October 2009

• ▹Managed critical IT infrastructure including servers, networking (TCP/IP, DNS, DHCP), and security systems, maintaining 99.9% uptime for high-availability services.
• ▹Developed IT policies, provided technical leadership, and mentored junior team members, improving overall system security and operational efficiency.